Steps

  1. Open AI capacity from More/settings, or View AI credit options from an AI limit message. The older playbook-capacity link opens the same settings page.

  2. Review available credit, included refresh timing, purchased rollover and usage by feature. Select the intended package and Continue to checkout if purchase is available to your role.

  3. Complete the secure checkout, return to Ops Mobile and choose Refresh after payment. Confirm paid status and the refreshed credit balance; a pending checkout is not credited payment.

  4. For a pending order, use Reopen secure checkout or Cancel checkout as appropriate. If restoration fails, choose Retry checkout recovery before creating another order. A review status needs billing review before credit can be added.

  5. When credit is exhausted, AI answers/generation pause, while reading, search and acknowledgements remain available.