A configured sending identity/channel and the corresponding messaging permissions are required. A review response is an external message.
Steps
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Open Channel Inbox and select one property; Compose is disabled for All accessible properties.
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For a new email, choose Compose, fill To email, Subject and Write email message, then choose Send. The successful send opens or refreshes the resulting thread; check the displayed error if it fails.
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For a review response, switch to Reviews, select the review context and enter Write a response to this review. Check the guest, rating and existing reply before sending.
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Use the review response action, then confirm the refreshed review shows the response. A provider that does not support replies or a failed request must be resolved before treating the reply as sent.
Dining guest review identifies feedback from a recorded F&B visit. Check the displayed outlet and visit context; when Open WhatsApp conversation is available, it opens the linked guest conversation even if it is outside the current inbox page. A missing conversation link does not make the submitted review invalid. Replying to a review and sending a WhatsApp message are separate actions with their own delivery status.