A membership may earn provisionally before online access is claimed. Marketing permission is separate and is not implied by membership.

Steps

  1. Open the property’s public Loyalty page. To join, supply the displayed name/contact information, complete the security check and choose Join membership. Either phone or email can create a provisional membership.

  2. For account access, sign in with email/password. Complete an authenticator challenge or set a new password when prompted. In an embedded page, use Open secure sign-in and return after its secure handoff succeeds.

  3. For a secure membership claim, sign in using the matching email, or register using the matching phone plus the email intended for login. Review the membership details, then explicitly choose Claim membership; signing in alone does not claim it.

  4. Inspect Membership & Rewards, points and bookings. Current/upcoming/previous stays remain distinct; an upcoming stay does not permit room entry before check-in.

  5. For a forgotten password, choose Forgot password?, enter the account email, Send reset code, enter the received code and matching new password fields, then Reset password and sign in again.

  6. Use Sign out when finished on a shared device. If the secure claim/session link is expired or does not match the member, contact the property for a fresh authorised claim rather than claiming another identity.