Requires permission to view reports and applicable source permissions/features. Report availability varies by property type.

Steps

  1. Open Reports in the correct property. Set the dates and choose a report from Report; available reports depend on the property type.

  2. Choose Bookings for stay-date reservations or Food & drink orders for financial activity by posted business date. For food and drink, Type offers Restaurant, Bar and Room Service. Restaurant and Bar show matching items; Room Service can include both. Open About these figures for the date and amount definitions.

  3. Use Search and the visible filters. Open More filters for payment, source, outlet, room, rate or other report-specific choices. Clear filters removes these filters. Select a booking or order reference to open its details, including full order totals.

  4. In Food & drink orders, select an amount in Sales by department to see its transactions, then choose Back to report. Expand Sales totals and adjustments for other figures. Download Excel includes the selected filters; View all orders opens order history.

  5. Choose Room changes, Company accounts, Hotel services or Extra services for their records. For Stock, select Stock counts, Usage and differences, or Costs and reordering in Stock report. Review the matching counts, costs and differences; About stock figures explains the calculations.

  6. Resolve actions in the owning operational screen and refresh analytics afterward. Loading errors, absent evidence and empty filtered results must not be reported as zero activity.