Acknowledge and resolve an F&B service incident

Steps

1. Open Workspace → Service and select the outlet.

2. In Needs attention, open the relevant issue. Review the affected table or order, current state, owner and recommended action.

3. Choose Acknowledge when taking responsibility and verify Acknowledged. Follow any order, table or kitchen action to complete the underlying work.

4. Return to the incident details and choose Resolve after the issue is resolved. The quick action records the resolution without a separate custom-note form.

5. Verify Resolved and the refreshed service state. Resolve a displayed error before retrying; acknowledging an incident does not change its underlying order or payment.