Requires permission to manage TV settings for device changes and the selected property’s TV access.

Steps

  1. Open Staycore TV and select the property. Use the displayed hotel setup code on a new TV, then obtain its activation code/ID.

  2. Choose Activate TV, enter Activation code or activation ID, select Room and optional Display name, then confirm activation. Verify the TV appears in the fleet and check online/last-seen status.

  3. For a room change, open device details and choose Reassign, select New room and confirm. This clears the previous guest’s information; check the physical TV is in the intended room.

  4. For replacement hardware, choose Replace, enter the replacement activation code/ID and display name, then confirm. Check the replacement device and the old device’s state.

  5. To withdraw access, choose Deactivate, enter Reason and confirm. Reactivation requires activating as a new device. For an inactive/replaced device no longer needed, use Delete TV; its activity history is retained.

  6. For incidents or command failures, open Review incidents & commands and inspect receipts. An online connection alone does not confirm that a requested device action completed.