Use this process when your outlet’s online ordering connection needs investigation.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the property, outlet, marketplace, time of the failure, and the error message.
  3. Review the proposed change with the administrator and confirm the exact records and scope. Review the saved outlet and marketplace account details with your administrator. Never send secret keys in the support message.
  4. After the change, refresh the connection and check menu publication and incoming orders separately.

Keep passwords, payment-card details, and private guest access links out of your support message.