Steps

  1. Open Distribution for the correct property and select the channel setup action. Review readiness and the listed channel's current status.

  2. Choose its connect/setup action and follow the external provider setup link when offered. Return to Ops Mobile and verify the refreshed channel status and Channel mappings; opening the provider page does not complete connection by itself.

  3. Review Sync issues and open the exact failed event. Read its error and correct the configuration or provider problem first.

  4. Enter a Note, then choose Retry to request another attempt or Resolve after independently verifying the issue has been handled. Check the refreshed event status; resolving an issue record does not prove the OTA accepted inventory.