Find and manage public service requests

Find public bookings in the same Services workspace used for your team’s other service requests.

Steps

1. Open Services → Requests and search for the customer or booking reference.
2. Set Source → Public booking page to narrow the list. Use the service, payment, and status filters as needed.
3. Choose Sort by → Scheduled time or Balance due to organise the work.
4. Open the request and review the customer, service options, schedule, amount paid, balance, and available actions.
5. Complete the approval, fulfilment, or collection action offered for that request using your role’s permissions.
6. For scheduled work, open Bookings → Calendar, choose the date, and open the matching entry.

Check both service and payment status. A Pay later booking can be confirmed for service while still showing an unpaid balance.