Set and review how customers pay for a service, including deposits, payment in full, and Pay later.

Steps

  1. Open the service’s Public booking settings and review its Payment choices, deposit, and balance collection stage.
  2. Open the booking from Requests and compare its total, amount paid, remaining balance, and Payment due information.
  3. For an online payment still being processed, refresh the booking’s payment status before asking the customer to pay again.
  4. Review the payment attempts and receipts alongside the booking. A deposit reduces the outstanding balance; it does not settle the whole booking.
  5. For a room charge, confirm the guest’s authorised stay and review the resulting guest folio.
  6. If the booking shows Payment received—booking requires review, investigate availability and fulfilment before taking another payment or creating a replacement booking.

Keep the original booking reference when resolving an interrupted payment so its payment history remains together.