Steps
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Select the property and open F&B → Kitchen for kitchen work or F&B → Bar for the bar station. Use an account with the relevant station access.
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Review the Incoming ticket, quantities, modifiers, special instructions and source-channel or SLA messages. Open the ticket to inspect its lines and operational history when needed.
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Choose Start prep when preparation begins. Confirm that the ticket moves to In Prep.
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Choose Mark ready only when the items are ready for service. Confirm they move to Ready.
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Check any payment-collection or delivery-handoff instruction, then choose Complete handoff once the displayed items have been handed over. Verify the resulting completed state. Completing one item does not complete other items still being prepared or awaiting handoff, including work at the other station.
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If the same items appear on an earlier or re-fired ticket, their handoff is reflected across those linked tickets. Check the remaining items before treating the whole order as complete. If the board reports This KOT is being updated. Please retry the handoff., refresh its current state and retry the unfinished handoff.
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When working offline, wait for successful synchronisation before treating a locally completed handoff as confirmed on Staycore. A failed or pending status request has not confirmed the production update. Staff can collect payment for a full-service tab before handoff; paid items remain on the station board until their actual production and handoff are complete. Marking items Ready alone does not complete handoff.