Steps

  1. Open a ticket from the station board to inspect the order, line states, preparation timestamps and Print Trail.

  2. For an eligible order that has not entered preparation, use the cancellation action offered on the board. Depending on its source this is Cancel before prep, Reject before prep or Escalate cancellation.

  3. Complete the reason or provider-specific confirmation requested by that action, then check the result. A provider escalation is not a confirmed cancellation.

  4. Use Void history and its date filter to review void KOT activity. A production void and a refund are different records; check Finance for the linked financial outcome of paid-order changes.

  5. Use Print KOT on the station board or table session to submit or resume the initial job. After submission, Reprint requests an identified additional copy. Reviewing history does not itself print or fire new items. Assigned station printers can print without a browser dialog; complete the printer setup before enabling automatic printing.