Steps

  1. Open the Property Transfers request and the discrepancy form for the affected shipment.

  2. Select Dispatched batch and Affected item, enter Affected quantity, choose Issue and explain the Discrepancy reason with supporting evidence.

  3. Choose Review delivery issue, check the affected quantity and reason, then Record discrepancy. Check its effect on outstanding transit quantities.

  4. For a supported return or loss, choose Resolve discrepancy against that batch, choose Return to source or loss, enter quantities and Resolution reason, then Review resolution and Save resolution for finance.

  5. Finance reviews, approves and posts the resolution. Verify reconciled quantities and value; reporting missing or damaged goods alone does not post a loss.