Steps
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Open the property’s Guest Moments workspace. Inspect the pending moment, guest/room scope and preview before approving delivery.
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For missing reliable dates, use Add occasion under Verified occasion records. Select a guest from the protected profile search and enter occasion, verified date, recurrence and source.
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Record the legal basis and Evidence reference; consent-based records require an evidence reference. Save only a verified, eligible record for in-room personalisation.
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An authorized content approver chooses Approve for a reviewed pending moment or Reject with the required decision reason. Inspect the resulting state rather than assuming the TV displayed it.
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To withdraw an occasion, choose Revoke and confirm the governed revocation. Its audit history remains; this is not an editable erasure.
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In Guest Moment settings, choose the enabled rule, delivery mode, published primary/fallback templates, look-ahead and takeover/replay settings. Save and inspect delivery evidence; an automatic rule can still require a colleague’s approval.