Use your property logo and email designs to keep guest messages consistent.

Steps

  1. Select the property and open Email Templates → Brand Controls. The Property Logo comes from Property Details; update the logo there when needed.
  2. Open the relevant visual email template draft and edit the content in the designer. Preview the message and send a test email to check the layout before publishing.
  3. Publish the reviewed template through the designer.
  4. Open Outbound Emails to inspect a sent message’s recipient, subject, status, and any delivery error. Use Previous and Next to find earlier messages.
  5. For a delivery problem, check the original booking, campaign, or guest-message workflow before retrying. Confirm whether the original message was delivered so the guest does not receive a duplicate.