Approve and complete a refund

Steps

1. Open Refunds & Receipts → Refunds, filter the queue and select the refund that requires review.

2. An authorised approver chooses Approve, checks Approved amount against the request and original payment, and confirms approval.

3. After the provider payout or cash return is confirmed, choose Complete and enter Provider reference where available.

4. Confirm completion and inspect the related receipt/refund linkage. Review pending, processing or failed entries separately; never treat them as already paid.