Steps

  1. Open Payment Intelligence for the selected property and business-date/reporting scope, then refresh the overview before reviewing results.

  2. Inspect open reservation/folio balances and recorded service-origin exposure by status/source/domain. Open linked records to distinguish unpaid bills from uncaptured or unreconciled tenders.

  3. Review cashflow forecasts and payment insights as forecasts/signals, then inspect the reconciliation issue list. An unavailable request is not a zero balance or a clean reconciliation.

  4. Investigate each issue’s original bill, receipt, refund or case and use the appropriate payment/reconciliation workflow. Read-only exposure or drift reports do not themselves settle a balance, reverse a charge or update a ledger.