Order a POS terminal or room-access hardware from the Staycore website, then check the payment against the original order.

Before you begin

Use an internet-connected browser and have your contact and delivery details ready. The checkout form accepts a Nigerian delivery address. The hardware total covers the selected items; Staycore software is a separate subscription.

For room-access hardware, confirm door fit, card requirements and electrical requirements with the Staycore team before ordering. The connected system requires a paid Staycore software subscription. Key cards, installation and delivery arrangements are separate from the hardware checkout.

Choose your hardware

  1. Open the POS bundle page or locks bundle page.
  2. For a POS, choose Single display or Dual display, then decide whether to include the Thermal receipt printer. The printer is included only when selected.
  3. For room-access hardware, choose quantities for Smart hotel lock, SmartSaver, Intelligent SmartSaver and Card encoder. A room preset is a starting point; review every quantity before continuing. Enter whole quantities within the displayed limits and choose at least one item.
  4. Wait for the current price check to finish, then review Hardware total. If it fails, use Try again on the POS page or Try price check again on the locks page. Checkout stays unavailable until current prices are confirmed.
  5. Choose Continue to delivery.

Enter details and pay

For a new hardware checkout, choose card, bank transfer or USSD from the options shown on Paystack. An existing checkout page may still show the payment methods offered when it was first opened.

  1. Complete Full name, Business name, Email address and Phone number. Use a number the team can reach; enter an 11-digit Nigerian number or include the international country code.
  2. Enter Delivery address, City / town and State. Landmark or address details and Postal code are optional. If you supply a Nigerian postal code, use six digits.
  3. Review the hardware summary and total, then choose the Pay … with Paystack button showing that amount. Correct any highlighted details before continuing.
  4. Review the final amount on the Paystack checkout page before completing payment. Paystack may add a processing fee, which is separate from the Hardware total shown by Staycore. After paying, return to the original Staycore page using the checkout return link. Keep the original checkout tab and order reference while confirmation is pending.
  5. Wait for Payment confirmed. Returning from Paystack or opening a payment page alone does not confirm the payment. Contact the Staycore team with the order reference to discuss delivery arrangements when needed.

Check an interrupted or pending payment

  • If the page shows Payment confirmation pending or says it could not confirm payment, wait a moment and choose Check payment again. This checks the original payment; do not pay again while the outcome is uncertain.
  • If an existing Paystack page is stuck or will not let you switch payment methods, return to the original Staycore checkout tab and check the payment status. Keep the order reference and contact Staycore Support if the result remains unclear. Do not start another payment while the original payment is pending.
  • If it says Checkout needs a status check, keep the order reference and contact Staycore Support before starting another payment.
  • If checkout is still being prepared, check its status again after a short wait. A preparation message does not confirm payment.
  • If the page says Payment not completed or checkout could not be opened, no successful payment has been confirmed for that order. Contact support with the original reference if you need help, especially if you believe money was deducted.
  • If the page cannot retrieve the order or needs the private order link, return to the original checkout tab or return link. If that is unavailable, contact support with the order or Paystack reference. A reference shown in the browser alone is not payment confirmation.

Keep your private order link private. Use the original order reference for follow-up so the team can trace the same purchase.