Create a guest refund request

Steps

1. Open Refunds & Receipts → Refunds and Initiate Refund.

2. Choose source type and enter the source and bill IDs; provide the payment ID where the refund is tied to a specific payment.

3. Select refund type, enter the requested amount, choose the reason code and explain the reason.

4. Apply the appropriate approval requirement and choose Create Refund.

5. Find the request in Refund Queue and verify its state. A created request does not itself establish a completed payout.