Steps

  1. Open the exact corporate invoice from the group Invoices tab and inspect its current lines and balance.

  2. Under AR adjustments, select Credit note or Debit note and enter Amount, Description and Reason.

  3. Choose Issue AR note, then inspect the returned note number, type, amount and status.

  4. Refresh the invoice and corporate ledger to verify the intended adjustment. A credit note adjusts receivables and is separate from an external refund payment.