Move a ticket through preparation and handoff in the staff mobile app.
Steps
- Open Kitchen & bar and select the outlet. Use All stations, kitchen, or bar to find the relevant ticket.
- Choose Confirm to acknowledge a new ticket, then Start preparing when work begins.
- Choose Mark ready when preparation is finished. Choose Complete after the items have been handed over.
- Use Show completed to inspect finished tickets. Check the ticket’s refreshed status after each action.
- Choose Print KOT when a paper ticket is needed. Before selecting Reprint, check the printer and confirm that another copy is needed.
- In a KOT-first outlet, an eligible unpaid ticket offers Record payment. Select Cash, POS, or Bank transfer for the payment received and enter a reference when available.
Payment and kitchen work have separate statuses. Collecting a payment does not complete preparation or handoff.