Request and approve a receivable write off

Steps

1. Open Accounts Receivable and select the company invoice.

2. In Write-off, enter the amount and the reason supported by the approved collection decision.

3. Choose Request write-off and verify the pending request.

4. An authorised reviewer checks the request and chooses Approve write-off.

5. Confirm the resulting invoice balance and adjustment history; a request alone is not an approved write-off.