Review the actions proposed for a guest and follow up on a message or offer that needs attention.

Steps

  1. Open Guest Autopilot for the intended property and inspect its approval queue.
  2. Open the relevant proposal and check the guest, stay, proposed message or offer, reason, and policy decision.
  3. Review the affected booking or service record before approving a benefit or message. Use the proposal’s approval controls when your role permits the decision.
  4. After the decision, check the resulting delivery or guest record. An approved proposal and a delivered message are separate outcomes.
  5. If a scheduled guest action appears to have stopped, contact your property administrator or Staycore Support with the property, reservation reference, expected action, and time. Check the original action before arranging another delivery.