Steps

  1. Open Front Desk → Arrivals, select the reservation and open Guest & ID. Check the guest's saved email before sending a link.

  2. Under Identity, choose Email remote check-in link. Wait for the delivery result; an error is not confirmation that the guest received the link.

  3. When the guest has submitted online check-in, review the uploaded identity image and submitted information in the booking. Staff review requires permission to manage bookings.

  4. Choose Approve online check-in for a valid submission, or Reject online check-in and enter Reason for rejecting online check-in? so the guest can correct the submission.

  5. Check the refreshed remote-check-in status and any displayed rejection reason. Continue through the arrival's remaining payment, room and check-in-readiness requirements; approving a submitted document does not remove those checks.