Set the required deposit separately from collecting the guest’s money.

Steps

  1. Open Billing Desk → Deposits and enter the Reservation ID, Amount, and a supporting Note.
  2. To record the amount the guest is required to provide, choose Save required deposit. Check the reservation and required amount in the confirmation.
  3. To record money received, choose Collect security deposit.
  4. Select Cash, POS, or Bank transfer under Payment method. Enter Transaction reference (optional) when available, then choose Record payment.
  5. Wait for Security deposit collected. Room balances are unchanged. Review the deposit summary and recorded payment.

Collected security deposits are held separately from room charges. Setting a required amount does not collect money, and collecting a deposit does not settle the guest’s accommodation bill. Return the deposit through the security-deposit refund workflow.