For reservations under the new timing policy, managers, admins and owners can use the timing-fee controls in arrivals or stay details, or the folio-waiver controls in departures and in-house details.
Steps
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Choose Review balance waiver for a folio, or Review early check-in fee waiver / Review late checkout fee waiver for an assessed timing charge. Refresh and review the exact charge or outstanding balance. Resolve pending or unreconciled charges first; an unavailable review cannot authorize clearance.
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Enter Reason for waiving the balance and choose Waive outstanding balance, or enter the timing-fee reason and choose Waive early check-in fee / Waive late checkout fee. If the amount or financial evidence changed, refresh the review before confirming again.
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Check the resulting credit, linked folio reversal and remaining balance. Original bills, payments and tax records remain available; a waiver is not recorded as a payment. Partly paid bills receive credits only against their remaining unpaid liability.
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Continue the separate check-in or checkout action once all requirements are satisfied. Reception can still collect through Mark as paid, which uses the balance remaining after credits.