Available actions depend on guest account, property capability, active stay and loyalty eligibility.

Steps

  1. Enter the guest app for the intended stay and inspect Mobile key. If account sign-in is needed, choose Activate mobile key and complete the guest-account flow.

  2. Read the displayed access status. The hotel must check you in, assign your room, and issue your key before you can use it.

  3. When a key is ready in a browser, use Open app when offered and follow the app’s unlock instructions. The browser’s key-ready card is not a door-unlock confirmation.

  4. A points extension requires an existing loyalty membership; checking eligibility does not register you. Locate Extend stay with points, select the number of nights and wait for eligibility and the required points amount.

  5. Choose Extend with points only when eligible. Check the success message and refreshed departure/points balance; unavailable dates or insufficient points prevent this action.

  6. If Pay instead is shown, follow its instruction to visit the front desk to pay and extend. That button displays guidance; it does not itself charge a card or extend the reservation.