Book a hotel service or ask the hotel team for help during your stay. Sign in to the guest app and open your verified stay first.

Steps

  1. Enter the guest app for the verified stay and open Services. Choose Hotel services for a configured service or Concierge for a housekeeping, maintenance or other request.

  2. For a configured service, review its price and policy, enter quantity and notes. A scheduled service also requires Starts, Ends and Check window; recheck after changing the requested window or quantity.

  3. Choose Book service for an available scheduled service or Request service for a request-based service. Check the result and follow any required payment flow.

  4. For Concierge, choose a category. A common-request tile marked Send to hotel team submits that request immediately; for a custom request enter Describe your request and choose Send request.

  5. Return to the progress list to check the recorded status. Use Pay when a service booking still requires payment, or Cancel when eligible; inspect the refreshed status after either action.

  6. For cancellable requests or orders, choose the offered cancellation action, review the prompt and use Yes, cancel or No, keep it. Submission, payment and completion are distinct states.

Explore your stay

  1. Open Explore, then Curate my day.
  2. Choose interests such as Wellness, Local food, Adventure, Culture, Family, or Business, then choose Create day plan.
  3. Read the suggested itinerary and tips. A day plan suggests activities; it does not book them.
  4. Under Offers and upgrades, open an offer and review its details and price.
  5. Choose Request offer, or the action shown by your property, and wait for the hotel to confirm the request.

Contact reception if you need help organising an activity or checking an offer request.