Open your property’s guest app to prepare for arrival and view your stay.
Steps
- Open the property’s Guest access page, or scan its room QR code or booking barcode. In the browser, choose Start camera and allow camera access. In the guest mobile app, follow Align the QR or barcode; choose Cancel to leave the scanner.
- Sign in or enter Room number and Booking last name when requested. Use the complete booking link supplied by the hotel if you are entering from a confirmation message.
- If more than one stay appears, choose the property and stay you want to open. Contact reception if your current room assignment is missing.
- For an upcoming stay, open Online check-in. Enter Arrival ETA, date of birth, and the requested identity documents, then choose Submit online check-in.
- Choose Open stay status to see whether the hotel needs more information or is still reviewing your arrival details.
- If an old link shows Back to guest access, select it and sign in again. You can use the install prompt or your browser’s add-to-home-screen option for easy access later.
Your arrival information is sent to the property for review. The hotel confirms check-in after its arrival requirements are met. Sign out when using a shared device, and contact reception if you cannot find your stay.