Requires a verified guest stay and an available property menu. Order status controls payment and cancellation availability.

Steps

  1. Open Services → Dining in the verified guest app. Check the property menu; if it cannot load, use Retry, or Back to services and reopen the stay context.

  2. Select a category and choose Add for each item. Inspect the cart, prices and quantity; use Remove to correct unwanted lines.

  3. Choose Pay Now with Paystack for immediate checkout, or Pay on Delivery when offered. The Staycore calculates the authoritative charges; review the returned total before completing payment.

  4. After submission or checkout, return to the progress list and inspect the order/payment status. A submitted order can still be unpaid; provider checkout must be verified before treating it as paid. If the hotel has charged the order to your room, its unpaid amount remains on your guest folio for settlement even when restaurant collection is complete. Ask the front desk to confirm that balance before checkout.

  5. For an unpaid eligible order, its progress card may offer Pay Now with Paystack. Use the existing order’s payment action instead of placing the same order again.

  6. If cancellation remains available, choose Cancel this order, then Yes, cancel and verify the updated state. Otherwise contact the hotel; cancellation does not itself establish a payment refund.