Steps

  1. Open the service workspace's Charges, find the intended request/booking charge and choose Details.

  2. Review Status, Total, Quantity, linked Request, Booking and Folio. Read Charge locked if present: paid charges require refund/reconciliation handling, posted charges require folio corrections, and waived/void charges are closed here.

  3. For an unlocked charge, choose Action under Adjust charge: Adjust amount, Waive, Comp, Cancellation fee, No-show fee or Void.

  4. Enter Amount when the action requires it and enter Reason. Review Preview total before choosing Apply.

  5. Check the updated total, status and Last audit reason. A charge adjustment is separate from cancelling its booking or completing a payment refund.