Steps
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Open Hotel Services → Catalog or F&B Services → Service settings → Services. In F&B Services, expand Change and approval rules. Find Guest rescheduling policy, and choose Review rescheduling policy. Reading requires permission to view services; changing it additionally requires permission to configure services and the requested security verification.
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Review the current policy revision. Set Allow guests to request appointment changes, Require staff approval, and Minimum notice in minutes. Notice must be a whole number from 0 to 43,200.
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Select Amendment fee: No fee, Fixed amount, or Percentage of service amount. Enter Fee amount and the three-letter Fee currency for a fixed fee, or Fee percentage (0–100) for a percentage fee.
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Review the rules and select I reviewed this property's rescheduling rules and confirm the policy change. Choose Save rescheduling policy and complete any security verification requested by the app.
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Verify the saved policy and current revision. A policy save does not approve an existing appointment change or return money. Each guest request still needs its own availability and financial review.
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If the policy changed elsewhere or the result is uncertain, choose Reload rescheduling policy, review the current values, make the intended changes again and reconfirm. Do not assume the previous draft saved.