Services and appointments

Find step-by-step guidance for services and appointments.

• Add starter services to the catalogue

  Add starter services to the catalogue.

  Guest experience · For hotel teams

• Adjust an unpaid service charge

  Adjust an unpaid service charge.

  Guest experience · For hotel teams

• Approve or process an appointment change refund

  Approve or process an appointment change refund.

  Guest experience · For hotel teams

• Collect a service payment or post it to a folio

  Collect a service payment or post it to a folio.

  Guest experience · For hotel teams

• Configure hotel or F&B services

  Configure hotel or F&B services.

  Guest experience · For hotel teams

• Configure the guest rescheduling policy

  Configure the guest rescheduling policy.

  Guest experience · For hotel teams

• Edit an existing service booking

  Edit an existing service booking.

  Guest experience · For hotel teams

• Fulfil a service request and review its charges

  Fulfil a service request and review its charges.

  Guest experience · For hotel teams

• Make a direct F&B service booking

  Make a direct F&B service booking.

  Guest experience · For hotel teams

• Manage public wellness appointments and chauffeur quotes

  Manage public wellness appointments and chauffeur quotes.

  Guest experience · For hotel teams

• Reschedule or close a service booking

  Reschedule or close a service booking.

  Guest experience · For hotel teams

• Review and decide a guest appointment change

  Review and decide a guest appointment change.

  Guest experience · For hotel teams

• Schedule a service booking

  Schedule a service booking.

  Guest experience · For hotel teams