Approve and process an existing hotel service cancellation refund

Steps

1. Open the selected service’s Review cancellation and refunds panel. Inspect the original total, retained cancellation fee/tax, room credit or unpaid-charge reduction and remaining balance.

2. Choose the Existing refund that requires review and inspect its requested/approved/returned amount and currency. A room-bill credit is a different outcome from a cash refund.

3. An authorized approver who is different from the initiator enters a reason, confirms the current cancellation records and chooses Approve existing refund. Complete any required security verification.

4. An authorized processor then chooses Process existing refund, or Check existing refund when it already has a provider attempt. Inspect the same original record until the outcome is known.

5. Use Reload cancellation and refunds after stale state or a connection failure. Do not create a replacement refund for an uncertain response; only provider-confirmed processing establishes money return.