Service changes and refunds

Find step-by-step guidance for service changes and refunds.

• Approve and process an existing hotel service cancellation refund

  Approve and process an existing hotel service cancellation refund.

  Guest experience · For hotel teams

• Configure guest upgrades and approve booking changes

  Configure guest upgrades and approve booking changes.

  Guest experience · For hotel teams

• Decide a guest dining cancellation and complete its refund

  Decide a guest dining cancellation and complete its refund.

  Guest experience · For hotel teams

• Rotate or revoke a public experience management link

  Rotate or revoke a public experience management link.

  Guest experience · For hotel teams