Steps

  1. Open the PMS property settings and find Guest upgrade and late checkout options. Front desk management permission is required to save this policy.

  2. Enable requests and Add option. For a room upgrade, select the target room type and rate plan; for late checkout, set the local departure time, additional gross fee and currency.

  3. Enter the guest label/description and eligible current room types, enable the desired options and choose Save options. Disabling or removing an option changes future offers; inspect pending requests separately.

  4. Open Front Desk → In-house → Guest booking changes and Refresh requests. Select a request and review the exact guest-accepted terms, extra charge and current status.

  5. Enter a reason and confirm the displayed review before approving or declining the pending request. Approval uses the current state; refresh and review again if Staycore reports changed terms.

  6. Check the recorded outcome. A pending request neither reserves the replacement room, changes departure nor collects payment. When a decision result is unknown, check the original request before making another decision.