Steps

  1. Ask Staycore to find a participating hotel or shortlet for your destination, stay dates, guest numbers and room needs. Review the public property details and room availability. A search result is not a reservation.

  2. Request a quote for the selected room and rate. In Review your stay, check the property, dates, guests, room count, currency, total, taxes or fees, deposit information, cancellation terms and payment terms. Check the property's local timezone and quote expiry. A quote does not reserve rooms.

  3. Enter the guest name, email and phone in the private form. Choose Continue to final review in the widget or Hold rooms and review confirmation in the browser review. Availability and price are rechecked before rooms are held. A hold is not a confirmed reservation.

  4. Review the guest details, final terms and hold expiry. Select the confirmation checkbox, then choose Confirm reservation for pay-at-property terms or Confirm terms and continue to payment for prepaid browser bookings. If the hold expires, request a fresh quote rather than assuming the rooms remain reserved.

  5. If payment is required, follow Continue on property booking page and complete payment there. Do not enter card details into the conversation. Return to the original review and choose Check reservation status in the widget or Check booking status in the browser review. A browser return or payment-page redirect is not proof that the reservation is confirmed.

  6. Treat the reservation as complete only when the returned state is confirmed. Awaiting payment or Payment needs review still requires follow-up. Keep the reservation or intent reference and inspect the status of each reservation if more than one is shown.

  7. After an uncertain response, check the same booking status before starting another booking. Use a fresh review for an expired unsubmitted quote, and contact the property or support for an unresolved payment, changed reservation or cancellation request. The current status remains authoritative; a previous confirmation does not hide a later cancellation.

Guest and payment details are entered in the dedicated review and booking pages. Existing property policies and payment checks apply throughout; the conversation does not waive those terms.