Steps

  1. Open Front Desk (Guest & Unit Desk for shortlets), search by guest, booking, room or payment, and open Details for the exact arrival or stay.

  2. Read the overview's payment, identity, assigned room and Blocked by information. Resolve the stated blockers before check-in.

  3. Use the Room/Unit section to select an eligible assignable room after payment is ready. Check readiness, maintenance and the accommodation scope; then choose Check in and confirm the review prompt. Verify the resulting stay state.

  4. Before Check out, review the folio and clearance. If Checkout blocked appears, collect payment or use Transfer to AR only where approved credit is permitted. A permitted manager may enter Manager override reason and confirm Override checkout, which leaves an audited outstanding balance.

  5. Confirm checkout only when the selected guest is ready to leave; verify the stay's final state and any remaining financial obligation.