Steps

  1. Open the exact booking and its Access keys section. Verify the assigned accommodation, payment readiness, credential scope and expiry, and mobile-key availability.

  2. With access permission, choose Issue mobile key or Reissue mobile key and complete the displayed confirmation. A pending request uses Approve mobile key and requires the manager permission shown on screen. Verify the returned credential status.

  3. For a physical card, choose Create RFID draft and verify the draft. Complete the separate Staycore Encoder write/read-back process before handing over a card; a mobile draft is not an encoded card.

  4. For an actual cancellation or no-show, open Lifecycle, select Cancel booking or Mark no-show, read the explanation and confirm cancellation/no-show. Verify the refreshed reservation status and handle any financial adjustment under the applicable policy.