Steps
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Open the service booking's Details, or the request in Inbox (Hotel Services) or Requests (F&B Services), and verify the guest, service and outstanding amount.
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To start online collection for an eligible booking, choose Payment link and use the opened secure payment page. Check payment status after completion; opening a link does not mark it paid.
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To record money already collected, choose Record payment. Enter Amount collected, Method, Reference and Note, then choose Record payment in the dialog. This control requires the full amount due; it is not a partial-payment form.
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For an eligible room charge, choose Post folio on the booking, or Charge to room on the request, and verify the resulting folio charge.
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Review the refreshed booking/request and payment or folio record before continuing fulfilment. Resolve any permission, eligibility or collection error before retrying.