Steps

  1. Open the original service request in Inbox (Hotel Services) or Requests (F&B Services), or the original booking's Details, and find Appointment changes and refunds. Viewing requires permission to view services; deciding a pending change additionally requires permission to manage services and the requested security verification.

  2. Choose Review appointment changes. Select the intended Review change entry when there is more than one, and use Load older changes if offered. Confirm the service's current status and compare Original appointment, Proposed appointment and Current appointment, including their displayed timezone and venue.

  3. Compare original and proposed service amount, net amount, tax and total. Review the amendment fee, total difference, unpaid-charge reduction, requested refund and remaining balance. If the financial calculation is unavailable, approval is unavailable until it can be verified.

  4. For a change awaiting staff approval, choose Approve appointment change or Reject appointment change under Staff action. Enter a Reason of 3–500 characters, select the confirmation that you reviewed the appointments and financial records, then choose the corresponding action button. Complete the app's security verification if requested.

  5. Read the resulting change status and Current appointment. A change may await additional payment or require staff review; approval alone does not establish that the new appointment took effect or that money was returned.

  6. If the appointment or finances changed during review, or the request outcome is uncertain, choose Reload original change. Review the current record before selecting and confirming another action. This panel reviews an existing guest change; it does not create a new amendment or replace the booking.