Steps
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Open F&B → Bookings → New service booking → Booking offer. Booking Offers must be enabled; viewing needs permission to view food and beverage and permission to view booking offers, and creation needs permission to manage booking offers.
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In Services, choose Configured service, Starts, Ends, Quantity and the applicable Venue (optional). Complete any Package, service-specific details, Add-ons (optional), Resources (optional) and Service notes (optional), then choose Add service. Repeat for each service line. This flow creates service offers; it does not add a hotel room reservation or a POS order.
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In Guest & terms, enter the customer's name, contact information, Preferred channel, Hold validity, optional billing details and Customer-facing terms. Quote, discount, payment or validity overrides require the offered manager controls and Override reason.
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In Review & send, choose Calculate / refresh totals. Inspect the service schedule, capacity, price, tax and amount due. Recalculate after commercial changes.
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Choose Save draft & close to keep an editable draft without a capacity hold, or Issue reviewed offer to freeze the reviewed version and start its hold. Saving and issuing require an online connection.
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Open the issued offer under Service Bookings → Booking offers. Use the available Send / resend delivery or Copy link / Copy WhatsApp link, then inspect Audit trail and the resulting status. Issued capacity and price stay tied to that version until a revision is issued.