Steps

  1. In F&B → Bookings → Service Bookings → Booking offers, open the issued offer and confirm the customer, version, amount due and validity.

  2. To record a customer's agreement, choose Record commitment, enter Accepted by, Commitment channel and Evidence note, then choose Confirm commitment. This records acceptance; it does not prove that funds arrived.

  3. After independently verifying a payment, use Record payment with permission to record payments against booking offers access. Enter the amount, method and Unique payment reference, then choose Verify & record. Check the recorded payment and remaining balance before submitting another payment.

  4. Review the offer's conversion status. A paid or accepted offer can still need conversion attention. Once it shows Booked, choose Open service booking and check the confirmed service schedule and payment state.

  5. Open the final invoices and captured-payment receipts offered on the converted record. The issued booking-offer document is not the final invoice. If conversion failed, open the offer’s payment exception controls; do not create a duplicate direct booking to clear the queue.