Steps
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Open Front Desk → Guests and search the guest's name, phone or email.
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Open the exact match and review its Profile, booking records and stay history to confirm identity.
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Change Full name, Phone, Email or the preferred channel (email, sms, whatsapp or guest_app), then choose Save guest profile.
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Check the refreshed profile and any displayed error. Use the booking's Edit and Identity sections for reservation-specific details or an ID upload; this profile form does not upload identity images.