Steps

  1. Open Day Close → More → Customer Accounts → Unpaid bills and review existing balances first, so a POS-created receivable is not entered a second time.

  2. Expand Add an unpaid bill, select the account and Standard receivable or Guarantor receivable. Guarantor receivables require a guarantor account.

  3. Enter Amount, Reference, and the relevant outlet, order and bill references, then choose Create receivable. Check the resulting account balance and open posting.

  4. After the outstanding amount has been collected and verified, choose Settle balance on the posting. The current row action settles the full outstanding amount and generates its settlement reference; it is not a partial-payment entry form.

  5. For several verified collections, select the relevant open postings and choose Settle selected. Confirm that the refreshed postings and account balances reflect settlement, and investigate any error before retrying.