Check the original print job and the physical printer before requesting another copy.

Steps

  1. Open the print queue and find the ticket or document. Check its station and status.
  2. For Not delivered to kitchen/bar, keep the device and app available for delivery and check the station connection.
  3. For Printer needs attention, check power, paper, and the printer connection. For Print outcome unknown, inspect the printer before asking for another copy.
  4. Print KOT submits or resumes the original ticket. Reprint creates an additional copy, so use it only when that copy is needed.
  5. To print a deliberate local copy, choose Print a copy on this device, check the printer, then Printer checked — print on this device.
  6. Review the queue after recovery. A local copy does not cancel a station’s pending delivery.

If the station moved or its address changed, reconnect to refresh its connection before retrying. Resolve pending or uncertain jobs before reassigning a printer.