Help a staff member regain access when they have forgotten their password or lost access to their authenticator. You need permission to manage staff accounts.

Steps

  1. Open Staff for the correct property with staff management authority and locate the exact person by name/email. Review the MFA state before choosing a recovery action.

  2. For an authenticator reset, choose Reset MFA, read the named-person confirmation and confirm only the intended account. The person must enroll again when MFA is required.

  3. For password recovery, choose Reset password and confirm the named person. The flow emails temporary credentials and requires a new password at sign-in; ask the person to check their inbox and complete the password change.

  4. Confirm the result and refreshed staff state. To reset your own password or authenticator, use your profile’s security settings.