Use the reset workflow to replace a property's offline preparation only when an authorised manager has reviewed the saved work. Resetting discards the listed unsynced local operations; it does not reverse bookings or payments already recorded online.

Steps

  1. Connect to the internet, sign in as an administrator, owner/general manager or manager with PMS or front-desk management permission, and select the property.
  2. Open Offline preparation → Reset offline reception, then Review reset.
  3. Check the property, Unsynced local operations to discard and Unresolved server operations. Reconcile real guest activity and payments before deciding to discard anything.
  4. If encoder authority is active, have an authorised staff member with encoder preparation permission complete System → Sync Health → Encoder maintenance → Return rooms to online encoding. Synchronize reception, resolve unfinished card operations and wait for Handback confirmed, then return here and choose Review reset again. Reset remains blocked while that authority is active. Handback retains existing cards and recovery records; it does not invalidate cards at the door.
  5. Enter Reason for reset (required) with at least 10 characters. Read and select the acknowledgement authorising the listed discard for this property.
  6. Choose Reset and prepare this computer, complete any requested security verification, and check readiness after it finishes. Use Cancel to leave without resetting.

Other properties and food-and-beverage work remain saved. If the result is uncertain, review the current preparation and saved work before trying again; contact support if you cannot account for an operation.