Use a prepared reception computer to record guest extras, review unpaid invoices and complete eligible cash returns. Your normal permissions still apply. Prepare reception for offline work before an outage.

Add an extra or outlet docket

  1. Open Front Desk → Guest Folios, select the guest and verify the reservation and open folio. Expand Add an extra or outlet docket.
  2. For a reception extra, select Reception extra, enter Description and Charge before exclusive taxes, and review the total including taxes.
  3. For an outlet docket, choose the outlet and enter Printed docket total, Original docket reference, Docket business date, Original order ID, if printed, and Printed net total. Copy the original Printed tax breakdown, including its tax, application, taxable base and printed tax. If applicable, enter the printed tax exemption reason.
  4. Confirm I checked these amounts against the original docket. Review Total to add, then choose Add to folio and check the saved charge. Keep the original docket for reconciliation.

Credit an unpaid invoice

An authorised manager with the required financial permissions can expand Credit an unpaid invoice. Select Original invoice, enter Amount to credit and Reason for approving this credit, and review the net, tax and total credit. Choose Approve and issue credit. Check the credit note and remaining balance. This credits the original unpaid charge; it does not record money handed back.

Return cash using the original payment

Open your cashier shift in the payment currency. The original cash payment must be available on this computer, and a different prepared staff member with refund approval permission must approve the return. Both staff accounts must have been prepared online before the outage.

  • For a security deposit, expand Return a cash security deposit. Select Original cash deposit, enter Amount to return and a reason, select Approving manager, then choose Record cash returned when the cash is returned.
  • For a cancellation, review Pending guest refunds and expand Record approved cash returned. Select the pending refund and original cash payment. Return the exact displayed amount, enter a reason, select the other manager, confirm the actual cash handover, and choose Record cash returned.
  • For a paid service, expand Refund a paid service in cash. Select Original invoice and cash payment, enter the amount within the displayed available limit and a reason, select the other manager, confirm the handover, then choose Record paid-service refund. Any unpaid balance remains due.
  • To return an existing credit after a booking change or adjustment, expand Return guest credit in cash. Select the original cash allocation, amount, reason and other manager. First post all outstanding outlet dockets; confirm both outlet clearance and the cash handover, then choose Record guest credit returned.

Check the saved result, original payment and remaining return balance before leaving the folio. The return receipt is saved with the local records and synchronizes when connected. If the outcome is uncertain, inspect the original payment and return record before submitting again. External reconciliation required means the original allocation needs online review or a provider refund; no cash return has been recorded. Reconnect to complete provider refunds and reconcile saved reception work.