Prepare the computer while connected so the authorised staff member can continue reception, rooms, housekeeping, maintenance, services and task work during an outage. Available pages depend on the property's enabled features and your permissions.

Steps

  1. Sign in online, select the intended property and use the browser profile that staff will use during service. Open Rooms & Service → Offline preparation. The page is titled Offline reception.
  2. If you use room cards, start the installed StayCore encoder on the same computer. Choose Prepare this reception computer. Its local connection is set up automatically using the hotel's room-lock configuration; there is no encoder selection, pairing code or separate pairing button. Allow persistent browser storage or the browser's local-device permission if requested. Preparation requires a supported Chrome or Edge profile with at least 50 MB of free storage; follow any preparation error before continuing.
  3. Review Reception readiness, the staff name, expiry and any issues. Wait for Reception is prepared. If offered after an interrupted activation, choose Finish saved activation while connected. Reception data saved — workflows await activation does not mean the operational pages are ready.
  4. Review Some rates are missing warnings. A booking needs prepared rates and availability for its own room type and stay dates. Reconnect to prepare again when offline access expires or additional workflows are required.
  5. Authorised finance staff can expand Reserve corporate spending for this computer before preparing. Review the account, currency and additional wallet or credit allowance. Reserved amounts are unavailable to online bookings until spent here or released after reconciliation.
  6. For room cards, create the draft in the guest's Access → Room key on this computer panel. The website saves it locally and sends it to the compatible encoder automatically. A closed encoder does not stop reception work; start it to continue room-card work. Its hotel configuration must have been downloaded before the outage. TTLock also needs an initialized reader and a stock of initialized hotel cards; blank-card initialization needs internet. Complete the provider's physical card and door checks before handing over a guest key.
  7. Continue on the same prepared pages during an outage. The status bar reports saved operations waiting to sync. Review the saved booking or folio and use its available document controls; creating or printing a document does not confirm online reconciliation.
  8. When connected again, open Sync Health, resolve errors and verify the final records. Keep the original profile and its saved data until reconciliation is complete.

A prepared computer does not provide access to every page or live provider service. Disabled navigation and actions require reconnection. Keep using the prepared staff account; signing out or changing accounts can require an online sign-in. Use Reset offline reception only after reviewing its effect on unsynced work.